FAQ

This selection of Frequently Asked Questions (FAQ) is designed to help you quickly find answers to your questions. Start by selecting a category and click on the link to reach a set of related questions. You may also scroll down to find the answer you need. If you prefer is to speak with someone, please feel free to give us a call at 800-397-5125. We are happy to assist you!

How to Order
International Orders
Payment Methods
Free Preview Program
Products, Pricing & Producers
Languages Available
Pricing
Intranet/Internet Delivery
Quantity Discounts
Special Discounts and Promotions
Packaging/Shipping
Catalog Requests
Contact Information
Copyright Policy
Customization
Guarantee/Returns/Warranty
Promo Codes
Privacy Policy
Tax Forms

How to Order

How do I place an order?
1) Online by going to www.trainingnetwork.com. Search for videos by name, title, subject, price, producer, date, and more.

2) Telephone a Customer Service Representative at 800-397-5125 to place your order Monday-Friday from 8:00am to 5:00pm EST.

3) E-mail your order to customersales@trainingnetwork.com

4) Fax your order to 919-544-5800

5) Mail your order to:
Training Network
Attention: Customer Service
106 Capitola Drive
Durham, NC 27713

To check on the status of your order, please contact our Customer Service department at 800-397-5125 between the hours of 8:00am – 5:00pm EST Monday-Friday.

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International Orders

Orders that are shipped or billed out of the U.S., must be prepaid via wire transfer. We only ship orders for purchase outside the US and Canada. Previews are not permitted. Please call, fax, or email specifics about what you would like to buy and where we must ship to in order to properly quote pricing.

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Payment Terms & Methods

Payment terms are Net Due Upon Receipt. Our preferred payment method is by credit card. We accept Visa, MasterCard, Discover, or American Express. You may also pay your invoice by approved company check, money order or wire transfer. All international orders must be prepaid via wire transfer before shipping. Please e-mail customersales@trainingnetwork.com or call 800-397-5125 for bank routing and account information to use with a wire transfer.

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Free Preview Program

What is the Free 3-Week Preview policy?
You can preview videos either online or by ordering a Free 3-Week Preview of any of our 900 DVD titles. *Excludes videos produced by JJ Keller.

Free Online Previews

All of our OSHA compliance and safety training videos are available for preview online, right now, and in FULL LENGTH! Click on the “View Now” button next to any video for a free online preview.

Online previews are designed as a free service and are to be used for purchase consideration only. Online previews cannot be used for training and such use violates U.S. copyright laws.

You will need Windows Media Player installed to view the video. If you do not have this program, a free download of the version you need for your PC is available here.

Free 3-Week Preview Program

Our Free 3-week Preview Program means that you can select training videos from Training Network, order them without the requirement to purchase, and watch the full-length programs to help you determine which videos best suit your needs. Videos that do not meet your requirements can be returned within three weeks to Training Network. Videos are available for preview in DVD format. Previews are shipped only to US and Canadian addresses.

Training Network does not permit preview for Safety or Human Resource Training Kits, JJ Keller productions, or any other type of non-video products. We recommend you preview the video itself then, when satisfied, order the Kit that includes that program.

What happens if I need more time to preview your videos?
Preview extensions may be granted, under special circumstances, by calling Customer Service at 800-397-5125 or your Account Representative.

Where should I send returns?
Simply return products via traceable delivery service, at your cost. Please include a copy of your Order Confirmation or your contact information for proper credit. Training Network is not responsible for lost, misdirected, or damaged materials. The shipping address is:

Training Network
106 Capitola Drive
Durham, NC 27713
919-544-6663

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Products, Pricing & Producers

Training Network carries over 900 titles covering 80+ topics. Many of our training videos have been produced in-house plus we carry products from virtually all major safety video producers. All of our products are available in DVD format and many of them are also available for online training through our SCORM compliant Learning Management System or our subscription based Streaming System.

If you do not see what you need, please call us at 800-397-5125 or e-mail us at customersales@trainingnetwork.com and let us find what you need.

Training Network is constantly adding new products, so check the website often or look in the mail for our most recent catalog.

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Languages Available

Other than English, in what languages do you offer your products?
Training Network offers over 400 videos in Spanish. If you need other languages, please contact us with the topic and the language needed and Marketing will work with the appropriate producers to locate the product you need. You may search for all Spanish safety training titles by entering “Spanish” at the search prompt on any page.

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Intranet/Internet Licensing & Content Delivery

Can I obtain licenses to place products on my company intranet or have them streamed from the internet?
Many of our products can be licensed for intranet use within your company or streamed to you via a Learning Management System. Please contact Customer Service at 800-397-5125 for details.

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Quantity Discounts

Are discounts available if I order more than one video?
Quantity discounts are available for either multiple purchases of one video or a single purchase of many titles. Contact Customer Service at 800-397-5125 or customersales@trainingnetwork.com for assistance.

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Special Discounts and Promotions

How can I receive notice of any special discounts and promotions?
We frequently e-mail specially discounted promotions to our customers. To insure you receive and take advantage of these offers, click here to be added to our list.

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Packaging/Shipping

How are the items I purchase packaged and shipped?

We utilize USPS Media Mail and UPS Ground for shipping unless otherwise specified by the customer. All shipments include special sales offers and your Order Confirmation. The Order Confirmation gives you all of the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible (usually with in a week).

Overnight shipping is available for a nominal extra cost.

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Catalog Requests

How can I get a catalog?
We maintain an online catalog of our products. Click here to download your copy.

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Contact Information

What is your contact information?
Training Network
106 Capitola Drive
Durham, NC 27713
Toll Free: 800-397-5125
Fax: 919-544-5800

E-mail Customer Service at customersales@trainingnetwork.com.

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Copyright policy

Ownership & Copyright
All videos and other products distributed by Training Network, including without limitation videos, informational text, software code, images, photographs, illustrations, artwork and other graphical materials, names logos, trademarks and service marks and audio, are the property of Training Network or are licensed for distribution by Training Network. Training Network and its licensors retain all proprietary rights to the components.

Recognizing the substantial amount of work that goes into each production, we vigorously defend our copyrights and the copyrights of our licensors. Video productions and any related print content (regardless of format or method of display) are copyrighted materials and available under the following terms:

• Each video is licensed for the life of the print. Subject to our standard warranty terms, if the media on which the video is produced becomes damaged through use or abuse, the customer will need to purchase a new copy.

• Videos may not be resold, rented, licensed or loaned for profit or non-profit purposes.

• Videos may not be copied or incorporated, in whole or in part, into any other presentation, consulting engagement, learning management system or for any other purpose.

• Videos may not be edited, translated or otherwise modified.

• Printed materials including handbooks, handouts and the like may not be copied unless specified within the product. Additional copies are available for purchase.

By written agreement, we may allow copying, intranet use, broadcast, translation and other unique uses of the video products we distribute. Please contact Customer Service at 800-397-5125 for details.

Report Unauthorized Use or Copying
Unauthorized copying of software and internet content is theft. Training Network supports the Software and Information Industry Association’s anti-piracy program. You can learn more about this program at www.siia.net and use the SIIA site to report pirated content and software.

What should I do if I suspect a Copyright Violation?
You must contact our Customer Service Department by calling 800-397-5125. You may remain anonymous or provide your name, though it will remain confidential. Please be prepared, if you are able, to provide the video titles and to describe what type of violation you believe has occurred: editing, altering, duplicating, etc.

Copyright FAQ’s

Can I make copies of your products?
No. All products sold by Training Network are copyright protected by law and cannot be copied or duplicated, by any means. It is also illegal to edit or alter any of the products sold or sent for preview.

Can I purchase a video then use it for training where attendees are charged for the class?
No. All products sold or shipped by Training Network are not designed for, nor are they available for commercial use. The videos are only to be used for internal training of company employees.

What are the penalties for violating copyright protections?
Training Network will charge full value for merchandise upon verification of illegal duplication, editing, or alterations of any of the products it distributes. In addition, the producers of the product may pursue Federal copyright charges with fines in excess of $25,000 per violation.

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Customization

Your company’s logo can be added to your videos for an additional charge. We can also combine multiple videos onto one DVD. Please contact Customer Service at 800-397-5125 or customersales@trainingnetwork.com for more information.

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Guarantee/Returns/Warranty

Our 100% Money Back Guarantee!
If you are not completely satisfied with your purchase for any reason you may return it for a 100% refund or credit. Simply send your product back to us within 30 days of purchase or date of invoice. Returns received after 30 days will be subject to a 20% restocking fee.

Our guarantee also offers a lifetime replacement of your purchase for any defect or malfunction. We will replace defective products free of charge. If you ever need to return a product for refund or replacement, please call our Customer Service department at 1- 800-397-5125 or email us at: customersales@trainingnetwork.com. We’ll tell you how to properly send and label your package for appropriate refund, credit, or replacement.

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Promotion Codes

Our frequent offers include a promotion code that can be used to obtain the proper discount at checkout. Promo codes are typically a five digit number and can be found on all email promotions sent to you as well as on any sale inserts we ship with your order.

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Privacy Policy

What is Training Networks position on privacy?

Training Network is committed to respecting your privacy concerns with the information you entrust to us. We give our customers choice and consent over how their personal information is used and remove names immediately upon request.

Read our entire Privacy Policy here.

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Tax Forms

How can I get a W-9 form from Training Network?
You may download the form now. You may need to download and install the free Adobe Acrobat Reader (available here) to view the document.

Download Training Network’s W-9 Form here.