Whenever two or more people come together, eventually they will experience conflict. Give your employees the skills to work toward a solution in a productive, positive way. Techniques and strategies to limit the damage and disruption are discussed in this straightforward video.

Whenever two or more people come together, eventually they will experience conflict. Give your employees the skills to work toward a solution in a productive, positive way. Techniques and strategies to limit the damage and disruption are discussed in this straightforward video.

Empower your employees by teaching them to listen more effectively. Join communication and negotiation expert Ed Brodow as he describes six high-performance steps for developing listening.

Whether it's trying to satisfy customers who expect the impossible or co-workers who ask too much, you deal with conflict every day. You can confidently handle conflicts with the techniques presented in this new video.

Disagreements, missed deadlines, costly mistakes, and many other types of difficult situations arise in a business because of ineffective communication. Use this informative training video to insure everyone in your organization is an effective communicator.

Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager.

No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people. Disagreements, missed deadlines, costly mistakes, and many other types of difficult situations arise in a business because of ineffective communication.

If your co-workers could be arrested for inconsiderate behavior, would they get a life sentence? In this brief video, your managers and employees will learn how to "arrest" bad workplace behavior.

Keeping your cool in tricky workplace situations isn't always easy. That's why we've developed the new video "It's Business, Not Personal: Taming Emotions in the Workplace." Presented in an entertaining, late-night talk-show format, this program is for leaders, managers, and employees alike, and illustrates how to tame your emotions when dealing with your boss, co-workers and customers.