Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees these key ingredients for providing great customer service,and empowers employees to improve customer satisfaction.

Your customers with disabilities face many obstacles in their day to day experiences, so don't let your employees inadvertently become part of the problem. This excellent video offers a firsthand view of what offends, what doesn't, and what kind of help customers with disabilities will need.

Increase your customer's satisfaction by training your employees in the art of customer service. This comprehensive video provides the vital information employees need to know and follow to become successful in customer service.

Any time your employees spend time with customers, they may sometimes be faced with an angry customer. Raise customer satisfaction with your company and your employees by teaching them how to D.E.F.U.S.E. hostile situations properly with this video.

The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program is for managers and staff who service customers and reveals how you can keep customers coming back by avoiding the 8 most common mistakes made when servicing customers.

Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and welcome the chance to win them over. In this compelling new video, your employees will discover techniques for dealing with five of the most difficult types of customer situations.

Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors. This video will help you become the listening expert that customers truly appreciate. This video will help you pass the listening test with flying colors and keep your customers coming back!

Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes, your staff will learn superior customer service techniques, including how to deal with - and win back - even the angriest customer.

Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to improve a difficult service situation. But more often than not, you'll find that you've unwittingly only made things worse.

The telephone: It's something we all use countless times each day. Can you think of any more basic or essential business tool? Because we use the telephone so often and so easily, we rarely pause to ask whether we're getting the most from our telephone time. But all of us should consider ways to improve our telephone skills and productivity. Improving phone skills can save you time, make you more money - and help you build valuable relationships.