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Customer Service Central
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1973-DV
AWARD WINNER: Gold Award; 1995 INTERCOM Film and Video Competition. Empower your employees to improve customer satisfaction with this comprehensive, humorous training program designed to help participants develop the skills necessary to meet customer needs. Comedian Darrell Hammond hosts this attention-grabbing basic skills video that teaches your employees these key ingredients for providing great customer service:
How to make customers feel special
How to earn the respect of customers
How to make their job on the front line of service go smoother
How to make a great first impression
How to solve problems
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