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The FAQ Section (Frequently Asked Questions) is designed to help you quickly find answers to your questions. Select a category below and click on the link to reach a set of related questions, or you may scroll down to find the answer you need. If your preference is to speak with someone concerning your question, please call us at 800-397-5125 and we will be happy to assist you. 1) Online by going to www.trainingnetwork.com. Search for videos by name, title, subject, price, producer, date and more. 2) Telephone a Customer service representative at 800-397-5125 to place your order Monday-Friday from 8:00am to 5:30pm EST. 3) E-mail your order to customersales@trainingnetwork.com 4) Fax your order to 919-544-5800 5) Mail your order to: To check on the status of your order, please contact our Customer Service department at 800-397-5125 between the hours of 8:00am - 5:30pm EST Monday-Friday. Orders that are shipped or billed out of the US, must be prepaid. We only ship orders for purchase outside the US and Canada. Previews are not permitted. Please call, fax or email specifics about what you would like to buy and where we must ship to in order to properly quote pricing. Payment terms are Net Due Upon Receipt. Our preferred payment method is by credit card and we accept Visa, MasterCard, Discover or American Express. You may also pay your invoice by approved company check, money order or wire transfer. Please e-mail customersales@trainingnetwork.com or call 800-397-5125 for bank routing and account information to use with a wire transfer. What is your 3-week preview policy? Free Online Previews Virtually all of our OSHA compliance and safety training videos are available for preview online, right now, and in FULL LENGTH! Click on the "View Now" button next to any video for a free online preview. Online previews are designed as a free service and are to be used for purchase consideration only. Online previews cannot be used for instruction and such use violates U.S. copyright laws. You will need Windows Media Player installed to view the video. If you do not have this program, a free download of the version you need for your PC is available here Free 3-Week Preview Program Our Free 3-week Preview Program means that you can select training videos from The Training Network, order them without the requirement to purchase, and watch the full-length programs to help you determine which videos best suit your needs. Videos that do not meet your requirements can be returned within three weeks to The Training Network. Videos are available for preview in either DVD or VHS format. Previews are shipped only to US and Canadian addresses. The Training Network does not permit preview for Safety or Human Resource Training Kits, CD-ROMs, Program Planners or any other types of non-video products. We recommend you preview the video itself then, when satisfied, order the CD-ROM or Kit that includes that program. What happens if I need more time to preview your videos? Where should I send returns? The Training Network The Training Network carries over 1,400 titles covering 80+ topics from over 30 of the top producers in the industry including: Discovery/Aims Multimedia, American Training Resources, Aurora Pictures, Aspen Publishers, CLMI, ERI, JJ Keller, Coastal, MARCOM, Phoenix Safety, Safety Source, Safety Productions, Summit Training Resource, Video Communications and many more. The majority of our products are available in both DVD and VHS formats. If you do not see what you need, please call us at 800-397-5125 or e-mail us at customersales@trainingnetwork.com and let us find what you need. The Training Network is constantly adding new products, so check the website often or look in the mail for our most recent catalog. Other than English, in what languages do you offer your products?
Can I obtain licenses to place products on my company intranet or have them streamed from the internet? Are discounts available if I order more than one video?
How can I receive notice of any special discounts and promotions? How are the items I purchase packaged and shipped? We utilize USPS Media Mail and FedEx Express Saver for shipping unless otherwise specified by the customer. All shipments include a current catalog, product satisfaction survey, special sales offers, and your Order Confirmation. The Order Confirmation gives you all the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible (usually with in a week). Overnight shipping is available for a nominal extra cost.
What is your contact information? E-mail Customer Service at customersales@trainingnetwork.com. Ownership & Copyright Recognizing the substantial amount of work that goes into each production, we vigorously defend our copyrights and the copyrights of our licensors. Video productions and any related print content (regardless of format or method of display) are copyrighted materials and available under the following terms: • Each video is licensed for the ?life of the print.? Subject to our standard warranty terms, if the media on which the video is produced (CDR, VHS tape or DVD) becomes damaged through use or abuse, the customer will need to purchase a new copy. • Videos may not be resold, rented, licensed or loaned for profit or non-profit purposes. • Videos may not be copied or incorporated, in whole or in part, into any other presentation, consulting engagement, learning management system or for any other purpose. • Videos may not be edited, translated or otherwise modified. • Printed materials including handbooks, handouts and the like may not be copied unless specified within the product. Additional copies are available for purchase. By written agreement, we may allow copying, intranet use, broadcast, translation and other unique uses of the video products we distribute. Please contact Customer Service at 800-397-5125 for details. Report Unauthorized Use or Copying What should I do if I suspect a Copyright Violation? Copyright FAQ?s Can I make copies of your products? Can I purchase a video then use it for training where attendees are charged for the class? What are the penalties for violating copyright protections? Your company's logo can be added to your videos for an additional charge. We can also combine multiple videos onto one DVD. Please contact Customer Service at 800-397-5125 or customersales@trainingnetwork.com for more information. Our 100% Money Back Guarantee! Our guarantee also offers a lifetime replacement of your purchase for any defect or malfunction. We will replace defective products free of charge. If you ever need to return a product for refund or replacement, please call our Customer Service department at 1- 800-397-5125 or email us at: customersales@trainingnetwork.com. We’ll tell you how to properly send and label your package for appropriate refund, credit or replacement. Where do I find my promo code? Promotion codes are typically 4 digit numbers (sometimes followed by a letter). They are located on:
Where and when do I enter my promo code?
What is The Training Networks position on privacy? Security: We store subscriber and customer files with personal information securely. Such files are stored in secure areas not accessible to the public. Your credit card information used for online transactions is safely encrypted using Verisign? technology. The shopping cart is on a secure server as noted by the ?https:/? in the URL location. However, if you are not comfortable sending your credit card information over the Internet, you may call a Customer Service Representative at 800-397-5125 to complete your credit card transaction. For your protection, you should never put your credit card information in an unencrypted e-mail and only when you see ?https:/? in the URL location indicating a secure connection. Removal: We will immediately unsubscribe anyone who requests that their name be removed from our e-mail lists. To be removed, follow the unsubscribe instructions at the bottom of any e-mail from us, or send an e-mail to mail@trainingnetwork.com with the word "Unsubscribe" in the subject line. Product alerts: From time to time, we may also send you news bulletins or product alerts on products or services from The Training Network, or other carefully screened companies. Any such message will ALWAYS provide you with a link or other easy means of unsubscribing to further e-mails. Alternatively, you can send an e-mail to mail@trainingnetwork.com at any time with the word "Unsubscribe" in the subject field of the message. Third party use: Occasionally we make our customer list available to other reputable organizations so you may receive (mail) offers you might find interesting. However, your e-mail address will NOT be released to any third party and we will NOT share with others any demographic information that you may provide to us. To stop receiving such e-mails, follow the unsubscribe instructions in the e-mail or send an e-mail to mail@trainingnetwork.com at any time with the word ?Unsubscribe? in the subject field of the message. Contact us: At The Training Network, we understand and respect your privacy concerns. We provide the preceding information concerning our privacy policy so that you may visit our website without being concerned for your personal security. We welcome your comments on this policy. You may contact us at: How can I get a W-9 form from The Training Network? Download The Training Network's W-9 Form here. | ||||||||
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