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1) Online by going to www.trainingnetwork.com. Search for videos by name, title, subject, price, producer, date and more.
2) Telephone a Customer service representative at 800-397-5125
to place your order Monday-Friday from 8:00am to 5:30pm EST.
3) E-mail your order to customersales@trainingnetwork.com
4) Fax your order to 919-544-5800
5) Mail your order to:
The Training Network
Attention: Customer Service
106 Capitola Drive
Durham, NC 27713
To check on the status of your order, please contact our Customer Service department at 800-397-5125 between the hours of 8:00am - 5:30pm EST Monday-Friday.
Orders that are shipped or billed out of the US, must be prepaid. We only ship orders for purchase outside the US and Canada. Previews are not permitted. Please call, fax or email specifics about what you would like to buy and where we must ship to in order to properly quote pricing.
Payment terms are Net Due Upon Receipt. Our preferred payment method is by credit card and we accept Visa, MasterCard, Discover or American Express. You may also pay your invoice by approved company check, money order or wire transfer. Please e-mail customersales@trainingnetwork.com or call 800-397-5125 for bank routing and account information to use with a wire transfer.
What is your 3-week preview policy?
You can preview videos either online or by ordering a free 3-week preview. Most videos
can be previewed in either DVD or VHS formats. See below for more details.
Free Online Previews
Many OSHA compliance and safety training videos are available for preview online, right now, and in FULL LENGTH! Click Here to see a complete list of videos available for online previews.
Online previews are designed as a free service and are to be used for purchase consideration only. Online previews cannot be used for instruction and such use violates U.S. copyright laws.
You will need Windows Media Player installed to view the video. If you do not have this program, a free download of the version you need for your PC is available here
Free 3-Week Preview Program
Our Free 3-week Preview Program means that you can select training videos from The Training Network, order them without the requirement to purchase, and watch the full-length programs to help you determine which videos best suit your needs. Videos that do not meet your requirements can be returned within three weeks to The Training Network. Most videos are available for preview in either DVD or VHS format. Previews are shipped only to US and Canadian addresses.
A payment method is required to process previews from our website. This may be a credit card or a Company Purchase Order. Credit cards given at the time of an online preview will not be charged until you decide to purchase the video. If you select an expedited (one or two day) delivery service for previews, you will be responsible for paying that fee.
The Training Network does not permit preview for Safety or Human Resource Training Kits, CD-ROMs, Program Planners or any other types of non-video products. We recommend you preview the video itself then, when satisfied, order the CD-ROM or Kit that includes that program.
What happens if I need more time to preview your videos?
Preview extensions may be granted, under special circumstances, by calling Customer Service at 800-397-5125 or your Account Representative.
Where should I send returns?
Simply return products via traceable delivery service, at your cost. Please include a copy of your Order Confirmation or your contact information for proper credit. The Training Network is not responsible for lost, misdirected or damaged materials. The shipping address is:
The Training Network
106 Capitola Drive
Durham, NC 27713
919-544-6663
The Training Network carries over 1,700 titles covering 80+ topics from over 50 of the top producers in the industry including: Aims Multimedia, American Training Resources, Aurora Pictures, BBP, BLR, CLMI, ERI, JJ Keller, Kantola, MARCOM, Phoenix Safety, Safety Source, Safety Prodcutions, Summit Training Resource, Video Communications and many more. The majority of our products are available in both DVD and VHS formats.
If you do not see what you need, please call us at 800-397-5125 or e-mail us at customersales@trainingnetwork.com and let us find what you need.
The Training Network is constantly adding new videos & DVDs, so check the website often or look in the mail for our most recent catalog.
Other than English, in what languages do you offer your products?
The Training Network offers over 375 videos in Spanish. If you need other languages, please contact us with the topic and the language
needed and Marketing will work with the appropriate producers to locate the product you need. You may search for all Spanish safety training titles by entering “Spanish” at the search prompt on any page.
Intranet/Internet Licensing & Content Delivery
Can I obtain licenses to place products on my company intranet or have them streamed from the internet?
Many of our products can be licensed for intranet use within your company or streamed to you via a Learning Management System. Please contact Customer Service at 800-397-5125 for details.
Are discounts available if I order more than one video?
In all cases, if you purchase a Spanish version of the the same title you are purchasing
in English, the Spanish version is discounted by 20%. Quantity discounts may also be available for either multiple purchases of one video or a single purchase of many titles. Contact Customer Service at 800-397-5125 or customersales@trainingnetwork.com for assistance.
Special Discounts and Promotions
How can I receive notice of any special discounts and promotions?
We frequently e-mail and fax specially discounted promotions to our customers. To insure you receive and take advantage of these offers, click here to e-mail us your contact information or fax your information to 919-544-5800 and request to be added to our list.
How are the items I purchase packaged and shipped?
VHS tapes are shipped in cardboard sleeves. Each tape is labeled on its top side and spine with the video title, part number and The Training Network's contact information. DVD videos are shipped in clear plastic clamshell cases. Kits are shipped in the producer's packaging, which is designed to protect the materials and provide a convenient carrying case.
We utilize USPS Media Mail and FedEx Express Saver for shipping unless otherwise specified by the customer. All shipments include a current catalog, product satisfaction survey, special sales offers, and your Order Confirmation. The Order Confirmation gives you all the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible (usually with in a week).
Overnight shipping is available for a nominal extra cost.
Catalog Requests
How can I get a catalog?
Click here to download our current catalog. You may also Request a Catalog by E-mail or through Customer Service at 800-397-5125.
What is your contact information?
The Training Network
106 Capitola Drive
Durham, NC 27713
Toll Free: 800-397-5125
Fax: 919-544-5800
E-mail Customer Service at customersales@trainingnetwork.com.
Ownership & Copyright
All videos and other products distributed by Training Network, including without limitation videos,
informational text, software code, images, photographs, illustrations, artwork and other graphical materials,
names logos, trademarks and service marks and audio, are the property of the Training Network or are
licensed for distribution by Training Network. Training Network and its licensors retain all
proprietary rights to the components.
Recognizing the substantial amount of work that goes into each production, we vigorously defend our copyrights and the copyrights of our licensors. Video productions and any related print content (regardless of format or method of display) are copyrighted materials and available under the following terms:
• Each video is licensed for the “life of the print.” Subject to our standard warranty terms, if the media on which the video is produced (CDR, VHS tape or DVD) becomes damaged through use or abuse, the customer will need to purchase a new copy.
• Videos may not be resold, rented, licensed or loaned for profit or non-profit purposes.
• Videos may not be copied or incorporated, in whole or in part, into any other presentation, consulting engagement, learning management system or for any other purpose.
• Videos may not be edited, translated or otherwise modified.
• Printed materials including handbooks, handouts and the like may not be copied unless specified within the product. Additional copies are available for purchase.
By written agreement, we may allow copying, intranet use, broadcast, translation and other unique uses of the video products we distribute. Please contact Customer Service at 800-397-5125 for details.
Report Unauthorized Use or Copying
Unauthorized copying of software and internet content is theft. Training Network supports the Software and Information Industry Association’s anti-piracy program.
You can learn more about this program at www.siia.net and use the SIIA site to report pirated content and software.
What should I do if I suspect a Copyright Violation?
You must contact our Sales Manager by calling 800-397-5125. You may remain anonymous or provide your name,
though it will remain confidential. Please be prepared, if you are able, to provide the video titles and to
describe what type of violation you believe has occurred: editing, altering, duplicating, etc.
Copyright FAQ’s
Can I make copies of your products?
No. All of the products sold by The Training Network are copyright protected by law and cannot be copied or duplicated,
by any means. It is also illegal to edit or alter any of the products sold or sent for preview.
Can I purchase a video then use it for training where attendees are charged for the class?
No. All of the products sold or shipped by The Training Network are not designed for,
nor are they available for commercial use. The videos are only to be used for internal training of company employees.
What are the penalties for violating copyright protections?
The Training Network will charge full value for merchandise upon verification of illegal duplication, editing or alterations
of any of the products it distributes. In addition, the producers of the product may pursue Federal copyright charges
with fines in excess of $25,000 per violation.
Your company's logo can be added to your videos for an additional charge. We can also combine multiple videos onto one DVD. Please contact Customer Service at 800-397-5125 or customersales@trainingnetwork.com for more information.
Our 100% Money Back Guarantee!
If you are not completely satisfied with your purchase for any reason you may return it for a 100% refund or credit. Simply send your product back to us within 30 days of purchase or date of invoice. Returns received after 30 days will be subject to a 20% restocking fee.
Our guarantee also offers a lifetime replacement of your purchase for any defect or malfunction. We will replace defective products free of charge. If you ever need to return a product for refund or replacement, please call our Customer Service department at 1- 800-397-5125 or email us at: customersales@trainingnetwork.com. We’ll tell you how to properly send and label your package for appropriate refund, credit or replacement.
What is a promo code used for?
You will find a promo code on all special offers sent to you by The Training Network. This helps us insure your purchase is correctly priced. Please make sure that you enter your Promo Code during checkout so you are charged correctly.
OSHA is the acronym for Occupational Safety and Health Administration. OSHA's mission is to ensure safe and healthful workplaces in America. OSHA's efforts to protect workers' safety and health are constructed on the foundation of a fair, strong, and effective enforcement program. OSHA assists the majority of employers who want to do the right thing while focusing its enforcement resources on sites in high hazard industries. The Training Network offers many videos & DVDs outlining OSHA regulations for the safety of your workplace.
What is The Training Networks position on privacy?
The Training Network is committed to respecting your privacy concerns with the information you entrust with us. We give users choice and consent over how their personal information is used, and remove names immediately upon request.
Security: We store subscriber and customer files with personal information securely. Such files are stored in secure areas not accessible to the public. Your credit card information used for online transactions is safely encrypted using Verisign® technology. The shopping cart is on a secure server as noted by the “https:/” in the URL location. However, if you are not comfortable sending your credit card information over the Internet, you may call a Customer Service Representative at 800-397-5125 to complete your credit card transaction. For your protection, you should never put your credit card information in an unencrypted e-mail and only when you see “https:/” in the URL location indicating a secure connection.
Removal: We will immediately unsubscribe anyone who requests that their name be removed from our e-mail lists. To be removed, follow the unsubscribe instructions at the bottom of any e-mail from us, or send an e-mail to mail@trainingnetwork.com with the word "Unsubscribe" in the subject line.
Product alerts: From time to time, we may also send you news bulletins or product alerts on products or services from The Training Network, or other carefully screened companies. Any such message will ALWAYS provide you with a link or other easy means of unsubscribing to further e-mails. Alternatively, you can send an e-mail to mail@trainingnetwork.com at any time with the word "Unsubscribe" in the subject field of the message.
Third party use: Occasionally we make our customer list available to other reputable organizations so you may receive (mail) offers you might find interesting. However, your e-mail address will NOT be released to any third party and we will NOT share with others any demographic information that you may provide to us. To stop receiving such e-mails, follow the unsubscribe instructions in the e-mail or send an e-mail to mail@trainingnetwork.com at any time with the word “Unsubscribe” in the subject field of the message.
Contact us: At The Training Network, we understand and respect your privacy concerns. We provide the preceding information concerning our privacy policy so that you may visit our website without being concerned for your personal security. We welcome your comments on this policy. You may contact us at:
The Training Network
106 Capitola Drive
Durham, NC 27713
800-397-5125 Phone
919-544-5800 Fax
mail@trainingnetwork.com
How can I get a W-9 form from The Training Network?
You may download the form now. You may need to download and
install the free Adobe Acrobat Reader (available
here) to view the document.
Download The Training Network's W-9 Form here.
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