Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees these key ingredients for providing great customer service,and empowers employees to improve customer satisfaction.

Encourages employees to accept negative criticism with an open mind.

Your customers with disabilities face many obstacles in their day to day experiences, so don't let your employees inadvertently become part of the problem. This excellent video offers a firsthand view of what offends, what doesn't, and what kind of help customers with disabilities will need.

Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and welcome the chance to win them over. In this compelling new video, your employees will discover techniques for dealing with five of the most difficult types of customer situations.

Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes, your staff will learn superior customer service techniques, including how to deal with - and win back - even the angriest customer.