Customer Service

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  1. 7 Things Never to Say to Customers

    18 min, 2013, Training Network
    • DVD$249.95
    SKU: 2577
    Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to ...
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  2. Think Like the Customer, Act Like the Owner

    20 min, 2010, Training Network
    • DVD$249.95
    SKU: 2626
    The average organization loses 30 percent of its customer every year. Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes, your staff will learn superior customer service ...
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  3. Communicating With Customers

    21 min, 2010, Training Network
    • DVD$249.95
    SKU: 2583
    The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program is for managers and staff who service customers and reveals how you can keep customers coming back by ...
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    Communicating With Customers
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  4. Winning Over Even the Most Difficult Customers

    20 min, 2010, Training Network
    • DVD$249.95
    SKU: 2628
    Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and welcome the chance to win them over. In this compelling new video, your ...
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    Winning Over Even the Most Difficult Customers
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  5. Customer Service Central

    17 min, 1995, Training Network
    • DVD$249.95
    SKU: 1973
    How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients for providing ...
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    Customer Service Central
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