Customer Service

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  1. 7 Things Never to Say to Customers

    18 min, 2013, Training Network
    • DVD$249.95
    SKU: 2577
    Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to ...
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  2. Communicating With Customers

    21 min, 2010, Training Network
    • DVD$249.95
    SKU: 2583
    The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program is for managers and staff who service customers and reveals how you can keep customers coming back by ...
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    Communicating With Customers
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  3. Think Like the Customer, Act Like the Owner

    20 min, 2010, Training Network
    • DVD$249.95
    SKU: 2626
    The average organization loses 30 percent of its customer every year. Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes, your staff will learn superior customer service ...
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  4. Listen & Win - How to Keep Customers Coming Back

    14 min, 2010, Training Network
    • DVD$249.95
    SKU: 2609
    Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors. This video will help you become the listening expert ...
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    Listen & Win - How to Keep Customers Coming Back
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  5. Winning Over Even the Most Difficult Customers

    20 min, 2010, Training Network
    • DVD$249.95
    SKU: 2628
    Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and welcome the chance to win them over. In this compelling new video, your ...
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  6. Make the Connection

    11 min, 2010, Training Network
    • DVD$249.95
    SKU: 2611
    The telephone: It's something we all use countless times each day. Can you think of any more basic or essential business tool? Because we use the telephone so often and so easily, we rarely pause to ask whether we're getting the most from ...
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    Make the Connection
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  7. Customer Service Central

    17 min, 1995, Training Network
    • DVD$249.95
    SKU: 1973
    How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients for providing ...
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  8. Beyond Compliance: Serving Customers With Disabilities (ADA Compliance)

    24 min, 1992, BBP
    • DVD$249.95
    SKU: 1966
    Your customers with disabilities face many obstacles in their day to day experiences, so don't let your employees inadvertently become part of the problem. This program offers a firsthand view of what offends, what doesn't, and what kind ...
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    Beyond Compliance: Serving Customers With Disabilities (ADA Compliance)
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